Return & Refund Policy

Refund & Return Policy

Last updated: 21 August 2026

Thank you for shopping at Minimars. We value your trust and aim to ensure your experience is seamless and reliable. Please read our return and refund guidelines carefully.

1. Eligibility for Returns

Returns are accepted only for damaged, defective, or incorrect products.
No returns are accepted for:

Change of mind after delivery.
Customized or personalized posters (as these are made-to-order).

2. Proof of Unboxing

To qualify for a return or replacement:

You must provide a 360-degree unboxing video of the package before opening.
The video must clearly show:

All sides of the sealed parcel.
The uncut seal and shipping label.
The process of opening the package in one continuous take.

Without this video proof, return or refund requests will not be accepted.

3. Timeframe for Requests

You must raise a return/replacement request within 72 hours of delivery.
Any request beyond this period will not be entertained.

4. Return Process

Email us at support@minimars.in or WhatsApp at +91 72638 35344 with your order ID, issue details, and unboxing video.
Our team will verify the evidence and confirm approval.
If approved, the product must be returned in original condition with packaging, accessories, and invoice.

5. Refunds

Refunds (if approved) will be processed within 5–7 business days of receiving the returned product.
Refunds will be credited to your original payment method.
For COD orders, we may require bank details for NEFT/IMPS transfer.

6. Non-Refundable Items

Customized posters (with personal images/artwork).
Items damaged after delivery due to mishandling or improper installation.

7. Exchange Option

If you prefer, we can issue a replacement instead of a refund, subject to product availability.

8. Contact

For any queries regarding returns or refunds:

Email: support@minimars.in
WhatsApp: +91 72638 35344

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