Refund policy

Can I Return My Product?

No. We do not accept returns.

All products sold by Minimars are non-returnable. Please review product details carefully before placing your order.

Can I Get a Replacement?

Yes. You may request a replacement within 7 days of delivery if:

• The product is defective or not working properly

• The product arrived damaged (must be reported within 48 hours of delivery)

– A 360° unboxing video of the unopened package is mandatory

• You received an incorrect product

What Is Not Covered Under Replacement?

Replacement requests will not be accepted for:

• Minor color or design variations due to lighting or screen differences

• Damage caused by accidents, water, electrical issues, or misuse

• Requests without proper unboxing video proof

How Do I Request a Replacement?

Please share:

• Order ID

• Clear photos/videos of the issue

• Unboxing video (mandatory for damaged items)

Replacement Process

• Once approved, we will arrange a pickup or guide you on returning the product

• After inspection, a replacement will be sent at no extra cost

• Replacement delivery timeline: 7–10 business days

Important Note

Minimars reserves the right to approve or reject replacement requests based on inspection and provided evidence.

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